FAQ Page - Tatapack Cosmetic Packaging

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Frequently Asked Questions

[/vc_column_text][vc_text_separator title=”Products Questions” i_icon_fontawesome=”fa fa-flask” i_color=”green” title_align=”separator_align_left” color=”green” border_width=”2″ add_icon=”true”][vc_row_inner][vc_column_inner width=”1/4″][gva_block_heading title=”General” style=”style-2″ class=”“fa”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”1. What kinds of products do you provide?” description=”Both in-stock and custom products, as well as custom mold developing” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”2. How to know if packaging is suitable for me or not” description=”We suggest you to test with your products prior to volume purchase.” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”3. Do you have a catelogue?” description=”Yes, you can download it from here, or contact us.” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”4. What if no products meet my needs?” description=”We’re willing to develop it for you, or find the existing one from our network.” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”5. Are your products BPA free?” description=”Yes, all of Tata’s products are BPA free.” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][gva_block_heading title=”In Stock Items” style=”style-2″ class=”“fa”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”1. Stock samples available? Are they charged?” description=”We offer stock samples free of charge, shipping cost paid by you, usually by FEDEX, UPS, DHL.”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”2. Can we have printing on stock items?” description=”Yes, normally, we offer decoration from 500pcs of each item.”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”3. When can you deliver the items to me?” description=”Normally, 1-3 days for samples, 35-55 days for mass production after receiving the payment.”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][gva_block_heading title=”Custom Items” style=”style-2″ class=”“fa”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”1. Can we get custom samples and how is the charge?” description=”$150-$200 for custom samples, will be refunded back towards the first order. You should cover the shipping cost.” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”2. What kind of customization do you offer?” description=”We offer a wide range of printing and finishing options, click for more information.” icon_position=”left” background_box=”#fff” link=”https://tatapack.com/service/customization-2/” icon_width=”fa-2x”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”3. Can you develop a new mold for me?” description=”Absolutely, we have experienced expertise to develop new mold for you. Artworks or samples are needed for this.” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”4. When can you delivery the items to us” description=”Normally, 7-15 days for samples, and 35-55 days for mass production after receiving the payment.”][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][/vc_row_inner][vc_text_separator title=”Payment Questions” i_icon_fontawesome=”fa fa-credit-card-alt” i_color=”green” title_align=”separator_align_left” color=”green” border_width=”2″ add_icon=”true”][vc_row_inner][vc_column_inner width=”1/4″][gva_block_heading title=”General” style=”style-2″ class=”“fa”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”1. What are your terms and conditions?” description=”Please refer to the terms and conditions here.” icon_position=”left” background_box=”#fff” link=”https://tatapack.com/terms-conditions/” icon_width=”fa-2x”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”2. What forms of payment do you accept?” description=”Normally, we accpet T/T, paypal for sample orders, and T/T, L/C for mass production orders.” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][/vc_row_inner][vc_text_separator title=”Orders Questions” i_icon_fontawesome=”fa fa-shopping-cart” i_color=”green” title_align=”separator_align_left” color=”green” border_width=”2″ add_icon=”true”][vc_row_inner][vc_column_inner width=”1/4″][gva_block_heading title=”General” style=”style-2″ class=”“fa”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”1. Do you offer discounts?” description=”Yes, we offer discounts under volume base.” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”2. Do you inspect the items prior to sending to us?” description=”We have professional inspection process during production and before shipment.” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”3. Can I place orders via your website?” description=”We recommend you to place sample orders online, and mass production orders offline by email or phone call.” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][gva_block_heading title=”In Stock Items” style=”style-2″ class=”“fa”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”1. What is your MOQ for in-stock items?” description=”Normally, MOQ for in-stock items starts from one carton per item. Carton quantity vary by items. (Roughly 100-500pcs)”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”2. What is your shipping terms?” description=”For sample orders, we use FEDEX, DHL, UPS, TNT. For volume orders, we arrange shipment by sea or air.”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”3. If any defective products, what can you do for us?” description=”We’ll supplement them at next delivery free of charge or as you require. Any man-made damage is not listed in our FOC service.”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][gva_block_heading title=”Custom Items” style=”style-2″ class=”“fa”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”1. What is your MOQ for custom items?” description=”Normally starts from 5000pcs per item, but varies based on materials used.”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”2. Will you protect our project design and idea?” description=”Absolutely yes, we’ll keep your information confidential, whatever you work with us or not.”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”3. What are the specifications required for submitted artwork?” description=”Artwork should be subimitted in either .eps, .ai or .pdf format with all text outlined. All pantone colors must be specified and black must be 100% black, not 4-color black.”][/vc_column_inner][/vc_row_inner][vc_text_separator title=”Shipping Policy Questions” i_icon_fontawesome=”fa fa-plane” i_color=”green” title_align=”separator_align_left” color=”green” border_width=”2″ add_icon=”true”][vc_row_inner][vc_column_inner width=”1/4″][gva_block_heading title=”General” style=”style-2″ class=”“fa”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”1. Can you arrange the shipment for us?” description=”Yes, normally air for small-batch orders, and freight for volume orders. Appointed carriers are acceptable. ” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”2. Can we use our own shipping account?” description=”Yes, please provide your account representitive with your account number. ” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”3. How do I know the updated information of my order?” description=”Once your order has been shipped, you’ll receive an email from express, and your account representitive will provide you the tracking information.” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”1/4″][gva_icon_box title=”4. What if I’m not satisfied with goods received?” description=”If any defects without man-made, please send samples to us to evaluate. We accept refund if our responsibility. ” icon_position=”left” background_box=”#fff” icon_width=”fa-2x”][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]